Last Updated: January 2026
At Touch The Soul, we want you to be completely satisfied with your purchase. We understand that plans can change, and we've created this policy to be fair to both our customers and our business.
| Cancellation Timing | Refund Amount |
|---|---|
| More than 7 days before event | 90% refund (10% processing fee retained) |
| 3-7 days before event | 50% refund |
| Less than 3 days before event | No refund (materials already prepared) |
| Custom orders (after design approval) | Deposit non-refundable |
Email info@soulevents.ca or call +1 (289) 929-1148 with your order number
Include your order number, reason for cancellation, and preferred refund method
We'll confirm your refund amount within 24 hours
Refunds are processed within 5-10 business days to your original payment method
If you receive a product that is damaged, defective, or significantly different from what you ordered:
Need to change your event date? We're happy to help!
Questions about refunds? We're here to help:
📧 Email: info@soulevents.ca
📱 Phone/WhatsApp: +1 (289) 929-1148
⏰ Response time: Within 24 hours
